As a consumer or customer, how often do you witness "good people" working in a lousy system? They want to do well. They intend to do a good job. But the "system" - the policies, the procedures, the organizational structure, the tools and the "rules" don't allow them to. Thus, they are delivering less than [...]

How seriously do people take you? Are they attracted to you? Do they want to hear what you have to say? Do they want to follow you? What kind of influence do you have on the people around you - your peers, your boss, your staff, your clients, your investors, your family and friends? Would [...]

If these were not secrets everyone might be doing them. And clearly the evidence shows they are not. It is only world class leaders and benchmark organizations practicing these essentials to "Wow" service and success. In this clip, John shares insights on one of the most difficult competitive advantages to copy - thus making it [...]

Wise and sage leaders challenge common assumptions, paradigms and paradoxes - particularly when it comes to competitive, give-and-take habits. We tend to see things quite differently than the status quo, finding a deeper truth in the mystery of life and the blind spots of the ego. We realize that what may seem "linear" and "sequential" [...]

Stop for a moment and contemplate the subconscious programming or "autopilot" beliefs driving your results in life. What seeds (or thoughts) are you sowing? And to what extent are they limiting you? You will know by examining what you are reaping - physically, mentally, emotionally, socially, financially and professionally. Your subconscious mind is running over [...]

There is an "I" in Team and this one is essential to building healthy, trusting relationships. Great leaders cultivate it and use it to pull people together and boost synergy. Without it good people struggle and the power of teamwork is lost.

Pay attention to this "I" in team. You cannot build a strong, healthy team without it. And note the "cutting edge" of teamwork, which John describes here as a solid differentiator. High performing teams are anything but soft.

It doesn't take a genius to come up with ingenious solutions. It takes this "I" in Team. We all have access to it and we can all benefit from it. Learn to cultivate it with your team and use it to innovate, negotiate and accelerate more positive results.

Leading teams effectively cannot be done without this critical "I" in Team. It is this "I" that links tactics to strategy, makes sense of data, "connects the dots," facilitates analysis, uncovers root causes, boosts innovation and helps set meaningful priorities.

Without this critical "I" in team, talented individuals and gifted athletes can be outsmarted and fall short of victory. It simply isn't enough to have talent and inspiration and the desire to win. This "I" is clearly a differentiator.